Frequently Asked Questions

We roast your coffee within 24 hours of receiving your order. We never pre-roast or stock coffee — every bag is made fresh just for you.

If your order hasn't been roasted yet, we can usually make changes. Please contact us as soon as possible at hello@marieloucoffee.com.

Standard shipping within Germany takes 2-4 business days. EU shipping typically takes 3-7 business days. Your coffee is shipped the day after roasting.

Shipping within Germany is €4.95, free on orders over €49. EU shipping is €9.95, free on orders over €75. Switzerland shipping is €14.95.

We currently ship to Germany, Austria, Switzerland, Netherlands, Belgium, France, Italy, Spain, Poland, Czech Republic, Denmark, and Sweden.

Very fresh! We roast your coffee specifically for your order and ship it the next day. You'll typically receive it within 3-5 days of roasting — at peak freshness.

We offer whole bean, filter grind, espresso grind, French press grind, and moka pot grind. If you're unsure, whole bean is always the freshest option.

Keep your coffee in an airtight container at room temperature, away from light and moisture. Don't refrigerate or freeze it. Best consumed within 4-6 weeks of roasting.

We want you to love your coffee! If you're not satisfied, contact us within 14 days and we'll make it right — whether that's a replacement, store credit, or refund.

Yes! If the taste isn't what you expected, we'll still work with you. We believe in our coffee and want every customer to be happy.